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How rich1988 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely and process your payments through Touch 'n Go eWallet, Boost and GrabPay.

Account data protectedTouch 'n Go eWallet, Boost, GrabPay payment details securedYour right to access your dataClear data retention termsContact us to update your records
rich1988 How rich1988 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply a layered approach to protecting the personal data tied to your account. Encryption covers data in transit and at rest. Session management means your account logs out after a period of inactivity, reducing exposure if you leave your device unattended. We review our data handling practices regularly and update this policy when our processes change — the effective date at the top of this page reflects the most recent revision.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can manage or clear cookies through your mobile or desktop browser settings at any time.

Data Retention

We keep account data for as long as your account is active and for a defined period after closure, in line with our legal and financial obligations. After that period, data is deleted or anonymised.

Account Security

Each login triggers an OTP sent to your registered mobile number. This two-step check means only you can authorise account access, even if your password is compromised elsewhere.

Requesting Changes

You have the right to access, correct or request deletion of your personal data. Submit a request through live chat or the in-account help ticket and we will respond within a reasonable timeframe.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what we hold about you, ask us to correct an error, or raise a concern about how your information has been handled, our support team is the right first step. You can reach us through live chat, by email or through the in-account help ticket system — whichever works for you from your device, whether you are in Kuching or anywhere else in Malaysia where access is permitted under local law.

Live Chat Start a live chat session directly from your account dashboard. Our team can verify your identity and discuss your data request in real time without a delay.
Email Support Send your data enquiry to our support email address. Include your registered account name so we can locate your records and respond accurately to your request.
In-Account Help Ticket Log into your account, head to the Help section and submit a ticket. This creates a tracked reference so you can follow the status of your data or privacy request.

Common Questions About This Privacy Policy

These are the questions we hear most often about how rich1988 handles your data. If your question is not here, contact us through live chat or the in-account help ticket and we will walk you through the answer directly.

We collect your name, email address, contact number and date of birth at registration. We also log your IP address and device identifier to protect your account from unauthorised access attempts.

No. We record only a transaction reference and payment amount for reconciliation purposes. Your e-wallet credentials and PIN are never stored on our servers.

Yes. Contact our support team via live chat or the in-account help ticket with your registered account name. We will locate your records and provide the relevant data summary.

We retain your data for a defined period following account closure to meet our legal and financial obligations. Once that period ends, your data is deleted or anonymised in line with our retention schedule.

We share data only with service providers who help us operate the platform — for example, payment processors handling GrabPay or DuitNow transactions. We do not sell your data to any external party.

Submit a request through live chat or the in-account help ticket. Verify your identity when prompted, explain what you need corrected or removed, and we will action it within a reasonable timeframe.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.